Outlook connected but not updating
The problem is likely to be caused by corrupted OST files, and various other reasons.Try one of the following suggestions to fix the issue.Emptying the cache replaces the contents of the folder with the latest items from the Exchange server.Before emptying the cache, you may want to ensure that your Outlook information is backed up."It happened around the end of last week/over the weekend and seems to have been a gradual rollout," he told us."From what I can tell, some of my users are still unaffected, while the person sitting next to them doesn't work and has a revamped UI." Other users in Microsoft's Outlook support forum have reported having similar problems with the service post-update.Resolution 1: Clear Offline Items Most Exchange account configured in Outloook has Cached Exchange Mode enabled by default to allow user to continue working with Outlook when offline in addition to improve the performance.When the items in Outlook is mismatched with online version, the cached items may be corrupted.
The user can select Cached Exchange Mode or Online Mode during account setup or by changing the account settings.The new contents such as emails, contacts, calendar items, tasks, notes and others are not updated and not downloaded even though user manually select “update folder” in order to pull the new data.But user can login to OWA (Outlook Web Access) or to continue to access the missing email messages, appointments, contacts, tasks, journal entries, notes, posted items, and documents.People with this setup are no longer able to send or receive mail through Redmond's webmail service.Reg reader David Barrett, who runs an internet-facing server for his friends and a UK health charity, said the issue has left those users who run with outside mail systems unable to get their email for days now.